Policies

CANCELLATION POLICY FOR APPOINTMENTS

Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 48 hours’ notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

We will confirm your appointment through a text message or an e-mail 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

Cancellation fees

Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 24 hours’ notice that you will not be able to make your appointment.

Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount unless you can change you appointment on the Timely online booking system yourself up to 6 hours before initial booking.

‘No shows’ will be charged 100% of the reserved service amount.

For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 6 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.

The cancellation policy gives us the time to inform our standby guests of any availability and keeps my schedules filled. My aim is to provide you with an excellent level of service and my policies help me to achieve this.

Thank you for supporting and respecting my policies criteria.

This privacy policy applies between you, the User of this Website, and Lolfa Lois / Clinig Croen, the owner and provider of this Website. Lolfa Lois / Clinig Croen takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data - collectively all information that you submit to Lolfa Lois / Clinig Croen via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR - the UK General Data Protection Regulation;
Lolfa Lois / Clinig Croen, we or us - Lolfa Lois / Clinig Croen of Lolfa Lois, Y Ffôr, Gwynedd, LL53 6UE;
User or you - any third party that accesses the Website and is not either (i) employed by Lolfa Lois / Clinig Croen and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Lolfa Lois / Clinig Croen and accessing the Website in connection with the provision of such services; and
Website - the website that you are currently using, www.lolfalois.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
"including" is understood to mean "including without limitation";
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Lolfa Lois / Clinig Croen and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Lolfa Lois / Clinig Croen is the "data controller". This means that Lolfa Lois / Clinig Croen determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

in each case, in accordance with this privacy policy.

name;
contact Information such as email addresses and telephone numbers;

How we collect Data

We collect Data in the following ways:

data is given to us by you;
data is received from other sources; and
data is collected automatically.

Data that is given to us by you

Lolfa Lois / Clinig Croen will collect your Data in a number of ways, for example:

in each case, in accordance with this privacy policy.

when you contact us through the Website, by telephone, post, e-mail or through any other means;
when you use our services;
email;

Data that is received from third parties

Lolfa Lois / Clinig Croen will receive Data about you from the following third parties:

Timely.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

internal record keeping; in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

our employees, agents and/or professional advisors - for legal purposes; in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and a user name that is unique to you.
we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: lois_morgan@hotmail.co.uk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase - the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
Right to data portability - the right to request that we move, copy or transfer your Data.
Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: lois_morgan@hotmail.co.uk.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Lolfa Lois / Clinig Croen may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Lolfa Lois / Clinig Croen. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Lolfa Lois / Clinig Croen reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Lolfa Lois / Clinig Croen by email at lois_morgan@hotmail.co.uk.

This privacy policy was created on 11 February 2023.

WHAT IS A COOKIE?

When you visit our site, a small file of information called a cookie is downloaded to your computer or your device. This means that the site can gather statistics about our visitor’s behaviour and determine how many people browse the different sections of our website. Cookies also reveal information about how visitors use the website, such as whether they are returning visitors or first-timers.

We don’t personally identify anyone when collecting this data with cookies. If we collect personal data through our website we will make this very clear and also explain what we intend to do with this data. An example of this would be our contacts form on the Contacts page. Please see our Privacy Policy for more information on how we use your data in those cases.

The following cookies are used to enhance your visit to our site and to deliver our services.

The type of cookies are used on our site?

Cookie Name: XSRF-TOKEN

Used for: security reasons
Duration: Session
Cookie Type: Essential

Cookie Name: hs

Used for:security reasons
Duration: Session
Cookie Type: Essential

Cookie Name: SSR-caching

Used to:indicate the system from which the site was rendered
Duration: 1 minute
Cookie Type: Essential

Cookie Name: _wixCIDX

Used for: system monitoring/debugging
Duration: 3 months
Cookie Type: Essential

Cookie Name: _wix_browser_sess

Used for: system monitoring/debugging session
Duratiob: session
Cookie Type: Essential

Cookie Name: wixLanguage

Used on multilingual websites to save user language preference
12 months
Functional

Cookie Name: fedops.logger.X

Used for: stability/effectiveness measurement
Duration: 12 months
Cookie Type: Essential

Cookie Name: TS*

Used for security and anti-fraud reasons
Duration: Session
Cookie Type: Essential

Cookie Name: bSession

Used for system effectiveness measurement
Duration: 30 minutes
Cookie Type: Essential

Managing your cookie settings

Most browsers allow cookies by default, but if you do not want to accept these cookies, you can change this by using your browser's controls, which are frequently located in the "Tools" or "Preferences" menu.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

Please keep in mind that removing or blocking cookies may have a negative impact on your user experience, as parts of our website may no longer be accessible.