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Policies

CANCELLATION POLICY FOR APPOINTMENTS
 

Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 48 hours’ notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

We will confirm your appointment through a text message or an e-mail 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

 

Cancellation fees

Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 24 hours’ notice that you will not be able to make your appointment.
 

 

  • Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount unless you can change you appointment on the Timely online booking system yourself up to 6 hours before initial booking.

 

  • ‘No shows’ will be charged 100% of the reserved service amount.

 

  • For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 6 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.

 

The cancellation policy gives us the time to inform our standby guests of any availability and keeps my schedules filled. My aim is to provide you with an excellent level of service and my policies help me to achieve this.


Thank you for supporting and respecting my policies criteria.

 

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